Frequently Asked Questions
Find answers to common questions about Move, your AI-powered fitness coach.
What is Move?
Move is an AI-powered fitness coaching app that helps you build sustainable daily movement habits through personalized coaching, flexible activity tracking, and real rewards.
How does Move's AI coaching work?
Move uses AI to generate personalized daily workout plans that adapt to your schedule, energy levels, and preferences. The AI coach learns from your activity history and provides encouraging, pressure-free guidance. You can also use voice mode to talk to your coach in real time during a workout.
Can I talk to the coach during a workout?
Yes. Move's voice mode lets you have a hands-free conversation with your AI coach mid-workout—ask for form cues, swap an exercise, get a pep talk, or check pacing without breaking your stride.
What types of activities can I track?
Move supports 50+ activity types including walking, running, cycling, swimming, yoga, strength training, gardening, and more. Any movement counts.
Does Move show me how to do each exercise?
Yes. Every exercise in your plan includes step-by-step illustrations and short video demos so you can nail the form—even on moves you've never tried before.
How much does Move cost?
Move is free to download and use. The Free plan includes daily streak tracking, 5 reward points per day you move, 100 AI coaching credits each month, and digital rewards. Move Premium is $20/month and unlocks 10 points per day you move, 10× more AI coaching credits, bonus points for challenges, and the ability to redeem points for physical merch shipped to you.
What's the difference between Free and Premium?
Free members can build a streak, earn 5 points for every day they move, use 100 AI coaching credits each month, and redeem points for digital rewards. Premium members ($20/month) earn 10 points per day, get 10× more AI coaching credits, earn extra bonus points from challenges, and can redeem for both digital and physical merch.
What platforms is Move available on?
Move is available on iOS (iPhone and iPad) and Android devices. Download from the App Store or Google Play.
Does Move track GPS routes?
Yes, Move includes GPS tracking for outdoor activities like running, walking, and cycling. You can view your route, distance, pace, and elevation on a map.
Does Move sync with Apple Health, Google Health, or Fitbit?
Yes. Move connects with Apple Health, Google Health, and Fitbit so workouts you log on your watch or another app count toward your Move streak and rewards. You stay in control of what's shared.
How do streaks and rewards work?
Build a daily movement streak by completing activities. Earn badges for achievements and reward points that can be redeemed for digital rewards on Free or physical merch on Premium. Streak freezes are available to maintain your streak on rest days.
Can I share my activities with others?
Yes, Move has a community feed where you can optionally share your activities, photos, and achievements. You control what you share.
How accurate is GPS tracking?
Move uses your device's GPS for accurate route tracking. Accuracy depends on your device and GPS signal strength. For best results, ensure location permissions are enabled.
Can I use Move offline?
Yes, you can track activities offline. Your data will sync when you reconnect to the internet.
How do I delete my account?
You can delete your account from the app settings. All your data will be permanently removed.
Still have questions?
Contact our support team at [email protected]